Medicare Compliance & Reimbursement

10 mistakes that could scuttle your Medicare enrollment applications.

Don't expect your Medicare contractors to provide you with updates on the status of your delayed application.

That's what top Centers for Medicare & Medicaid Services (CMS) official Jim Bossenmeyer told providers in a June 29 Open Door Forum on enrollment.

"In fact, if you're submitting a complete application the first time or responding fully to requests, there should be little or no need to follow up and obtain status requests," Bossenmeyer added.

Providers are still reporting long, hopeless delays getting their applications processed at some carriers. One of the worst is Trailblazer Health Enterprises, which said in a recent letter that it's taking an average of 180 days to deal with applications due to staffing turnover, according to attorney Catherine Greaves with Thompson & Knight in Austin, TX.

Some providers are reporting delays of over 200 days, reports Leslie Witkin with Physicians First Consulting Services in Orlando, FL.

But Bossenmeyer said most of the time, providers aren't providing all the required information or answering follow-up questions in a timely fashion. He did say CMS is working with the carriers who have backlogs. But that's the same thing CMS officials have been saying for a year, Witkin complains.

Bossenmeyer seemed more aware than before this is becoming a hotter issue, however, Witkin adds.

One problem: Carriers are sending provider communications to the wrong addresses. Instead of sending them to your "correspondence address," they're sending letters to your "pay-to address," also known as the "Special Payment address." Only remittances and payments are supposed to go to this address, says Witkin.

This causes huge headaches for larger physician groups with separate business offices and multiple locations, Witkin explains. Bossenmeyer said CMS is working on communicating with the carriers about this issue.

Bossenmeyer provided some tips to help make sure your doctor's enrollment application goes through without a hitch:

1. Use the correct form. If you submit the 2001 version of the enrollment form, or an earlier version, the contractor will send it back right away, Bossenmeyer warned. You can get the correct form at www.cms.hhs.gov/medicareprovidersupenroll.

2. Make sure the physician reads the application over and checks that all the information is accurate and complete before you send it in. Use ink, not pencil.

3. Be prepared. If a physician hasn't submitted an enrollment application since 2001, you'll have to submit a whole new form for the doctor--even if you're just changing some information. But for changes of information, you have to fill out only Section 1B of the form.

4. Your legal business name must match the name listed with the Social Security Administration and the National Provider Identifier (NPI) database. And if you're applying as an organization, it [...]