Communicating with your RAC is key.
How can you prepare for complex RAC reviews? The Centers for Medicare & Medicaid Services (CMS) tells Eli you should take the following steps:
Know Where Previous Improper Payments Have Been Found
o OIG reports: https://oig.hhs.gov/reports-and-publications/index.asp
Know if You are Submitting Claims With Improper Payments
Prepare to Respond to Recovery Auditors Medical Record Requests
o Call your Recovery Auditor.
o Call your Recovery Auditor.
Learn From Past Experiences
o CERT reports: www.cms.hhs.gov/cert
o Use Recovery Audit Programs’ websites.
o Use Recovery Audit Programs’ websites.