Long-Term Care Survey Alert
You Aren't Stuck With Surveyor Bad Behavior
This facility 'turned' a difficult surveyor.
When nursing home exec Dale Lind heard about a surveyor upsetting the staff, he took action that resulted in a novel "win-win"solution to the conflict.
The surveyor in question had nurses in tears. So Lind asked to meet with the survey team leader to discuss the problem. And "not only did the team leader deal with the situation, we and the survey agency figured out that the surveyor in question liked to teach," relays Lind, chairman of the board for a Florida long-term care facility. "Once we realized that and let her teach, everything improved," he adds.
"Later the surveyor became a state quality nurse who visits our facility quarterly -- and is very helpful."
Long-Term Care Survey Alert
- Survey Management:
Lessons Unlearned Can Add Up To Wrong Survey Outcomes
Use these field-proven strategies to nip problems before they bud into F tags.
Experts in [...] - MANAGEMENT TIP:
You Aren't Stuck With Surveyor Bad Behavior
This facility 'turned' a difficult surveyor.
When nursing home exec Dale Lind heard about a [...] - Special Focus:
Abuse Detection & Investigation: Earn An 'A' In Detecting And Investigating Abuse.
Here's how to protect residents and wow surveyors.
Your best bet for staying a step [...] - Forensics:
Read And Address The Signs Of Sexual Assault In The Right Way.
Know what to look for and what not to do if you find it. You [...] - Investigation Documentation:
Use This Documentation Checklist For Abuse Investigations.
Cover these essential bases. Documentation can save the day when surveyors are hot on the [...] - Staff Training:
Teach Staff 'Survey Speak' To Avoid Damning 'I Don't Know' Quotes On The CMS 2567.
If you don' t know the answer, this is the best route to go.
Of [...] - Care Planning:
A Bed Mobility Care Plan Can Turn Around Your Quality Indicators/Measures
Consider these resident-specific interventions. An individualized bed mobility care plan can get your clinical outcomes [...] - Survey Trends:
Don't Be Waylaid: Here's What's Coming Down The Survey Pike
Watch out for candid cameras, Part D scrutiny, culture change and more. The survey landscape [...] - Clinical Tip:
Resident Refusing Thickened Liquids? Try These Simple Workarounds.
Meet residents' safety and quality-of-life needs.
Before you get into the thick of a battle [...] - Resident Rights:
Cover The Bases When A Resident Refuses Potentially Lifesaving Care
Follow this pivotal risk management advice. The resident or his decision-maker has a right to [...] - What Do You Think?:
Forensic Fiction Or Fact
Can a wound tell you exactly when it occurred?
If you think an expert can [...] - Infection Control:
How would your facility answer these questions?
Checklist: Infection Screening Does your facility have a process for infection screening that addresses all [...] - Survey & Clinical News
Looking for a fun exercise program proven to help fall proof residents?
A program called Combined [...]
