Long-Term Care Survey Alert
Don't Let Your Body Language Send The Wrong Message To An Aggressive Resident
These moves help you soothe, defuse an escalating situation. If a resident begins acting out aggressively, how you comport yourself can affect the outcome. The Crisis Prevention Institute offers these key strategies for using nonverbal communication effectively in such scenarios: • Respect personal space. Stand at least 1.5 to 3 feet from the acting-out person. Invading personal space tends to escalate an individual's anxiety and may lead to acting-out behavior. • Be aware of body position, gestures, facial expression and movements. Standing toe-to-toe, eye-to-eye with someone sends a challenging message. Instead, stand a leg-length away and at an angle off to the side. • Don't overreact. Remain calm, rational and professional. Your response directly affects the individual's behavior. Source: Excerpted from "10 Tips For Crisis Prevention," a poster provided by CPI. See the related stories on pages 54 and 55.
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