Survey & Certification:
Indiana Providers Have Right To Survey Review, Court Says
Published on Sun Aug 17, 2003
State sureryors not above the law, recent decision shows Home health agencies frustrated with their state survey appeal rights may want to pay close attention to a new court decision in the Hoosier State. Indiana HHAs - and all providers regulated by the Indiana State Department of Health (ISDH) - will be able to obtain an administrative law judge review of their survey results, as long as a recent state court decision stands. The situation sparking the lawsuit came about in April 2001, when Muncie, IN-based Advantage Home Health Care Inc. was surveyed based on a complaint from a pediatric patient's foster mother, says Advantage Administrator Lyn Estell. When the patient was fostered for a few days, the "mother" accused the nurse who had attended the child for two years of slapping the patient in the mouth, among other things, according to the Aug. 6 decision from the Indiana state Court of Appeals, Advantage v. ISDH (No. 18A02-02110CV-928). A complaint investigation followed. Advantage was shocked to find the state surveyor took many of the foster mother's claims as truth, without verifying the facts with or even speaking to other sources such as the child's physicians. The survey didn't even interview the nurse whose alleged behavior sparked the complaint, Estell tells Eli. Advantage, which had been almost a deficiency-free agency since its inception under another name in the mid 1980s according to Estell, suddenly faced a Statement of Deficiencies containing two condition-level deficiencies and a "whole boatload" of standard-level dings, Estell says. "So many things in the audit were not true, not verifiable," she claims. As a result, Advantage had to write a plan of correction. The state prohibited the HHA from training and certifying its own home health aides for two years, until April 2003. And the HHA's bad survey report card went up on the Internet for all to see - all based on a survey that the agency claimed was bungled from start to finish.
Curtailing Advantage's aide training program was especially painful for the largely private duty agency with a significant pediatric patient population. Advantage certifies up to 300 aides per year and experiences about 50 percent turnover of aides in a given year, Estell estimates. Shutting down the HHA's aide certification ability "was a huge deal for this agency," which services more than 1,000 patients per year, she says. Advantage tried to get the problems cleared up through Indiana's Informal Dispute Resolution process, notes Estell. The state took back a few minor deficiencies, but left the condition-level ones and prohibition on training intact. "Unchecked power is still not acceptable in today's society," an attorney says of the state survey department. And when the HHA [...]
