Home Health & Hospice Week

Reimbursement:

iQIES Problems Persist

Keep a record of your failed OASIS submission attempts, NAHC advises.

While it’s still too early to get a full sense of how Patient-Driven Groupings Model billing is faring, problems with the iQIES system are dragging on.

For PDGM, most home health agencies have had Request for Anticipated Payment (RAP) activity but not much volume on processed final claims for 30-day episodes yet, reimbursement experts tell Eli.

Reminder: HHAs have been reporting a wide array of problems with the new Internet Quality Improvement and Evaluation System (iQIES) system for submitting OASIS files, which took effect Jan. 1. Centers for Medicare & Medicaid Services officials fielded a number of complaints in the Jan. 8 Home Health Open Door Forum (see Eli’s HCW, Vol. XXIX, No. 2).

At press time, about 94 percent of HHAs have “onboarded” to the system, a CMS spokesperson tells Eli. That’s up from less than 90 percent as of the Jan. 8 forum.

At press time, CMS had yet to publicly share any further information about iQIES troubles. But that doesn’t mean nothing is happening, the agency maintains. “CMS is actively working to resolve the issues related to submission of OASIS submissions to iQIES,” the CMS spokesperson says. “We will provide updates as they become available to the public via the Open Door Forums and messaging via the listservs.”

What to do? Although it’s frustrating, for the time being affected HHAs need to just sit tight, advises the National Association for Home Care & Hospice in its member newsletter. “CMS has assured us that they are aware of and are working on resolution of the issues,” NAHC says. “We understand CMS is also working to provide a list of all the issues and any provider action that is necessary to resolve the issue. At this time, no provider action is necessary.”

NAHC has asked CMS to “consider some remedy for providers as the iQIES issues are out of the control of the provider,” the trade group adds. “CMS is considering this, and we hope to have something new to report soon.”

Meanwhile, affected agencies at least can do one thing, NAHC recommends. “We suggest providers keep records of their attempted submissions, and screen shots of failed attempts, if able,” the trade group says.

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