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Home Health & Hospice Week

Industry Note:

Your Dual-Eligible Patients Have Varying Consumer Protections

Published on Fri Dec 14, 2012

Your dual-eligible patients have varying consumer protections depending on the particular programs, payment systems and states, according to a Dec. 5 GAO report. Medicare and Medicaid consumer protection requirements are a mixed bag -- from widely diverging enrollment mandates to different appeals processes. The GAO’s study arose from concerns for dual-eligible beneficiaries’ burden in navigating the rules of both Medicare and Medicaid. Typically, dual-eligible beneficiaries are low-income seniors and individuals with disabilities. To view the entire report, go to www.gao.gov/products/GAO-13-100.
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