The good news is one nagging hospice claims system error is resolved. Top on the list of hospices' claims submission problems is a glitch with hospice notices of election (NOEs). The problem: "On Notice of Elections(NOEs) (type of bill 82A or 81A), hospice providers are not able to access the NPI field for the OTH PHYS line on the FISS Claim Page 03," regional home health intermediary Cahaba GBA says on its website. "Hospice notices of election (NOE) transactions require the attending physician and the OTH physician," explains HHH MAC subcontractor National Government Services in an e-mail to providers. "Therefore, NOEs are rejecting with reason code E9351." The solution: Eventually a system fix will resolve the problem. In the meantime, NGS advises its providers to sit tight. But HHH MAC Palmetto GBA offers this stopgap solution: "The approved workaround is for providers to leave the 'OTH PHYS' NPI field blank." Hospices are seeing another persistent claims problem. "Some hospice claims are receiving reason code U5181 incorrectly when the occurrence code 27 and date are reported when they are not required," Cahaba reports on its website. Such claims are being returned to provider (RTP'd). There is some good claims news, however. The fix for hospice claims RTP'ing with reason code 31503 in error worked. That code was supposed to indicate that the sum of the total units for revenue codes 651, 652, 655 and 656 exceeded the number of billing period days. "Hospice providers may resubmit claims that have been ... RTP'd in error for reason code 31503 for reprocessing after verifying that the units reported on the claim are correct," Palmetto says.