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Home Health & Hospice Week

Industry Notes:

Home Health Agencies Most Satisfied With Medicare, New MCPSS Says

Published on Tue Aug 18, 2009

Home health agencies are more satisfied with Medicare than almost every other provider type, according to the 2009 Medicare Contractor Provider Satisfaction Survey (MCPSS). MCPSS also found that 81 percent of respondents would like more training and education material focused on claims processing and 77 percent want more resources focused on the appeals and payment policy business functions. Across providers, 81 percent of survey respondents ranked their overall satisfaction as between a 4 and 6 on a 6-point scale. Published Sept. 16, the MCPSS allows CMS to gauge provider satisfaction with key services performed by Medicare's Fee-for-Service contractors. The survey was sent to more than 32,000 randomly selected providers across the industry. Access the survey results at www.cms.hhs.gov/MCPSS or https://www.mcpsstudy.org.
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