Home Health & Hospice Week

It won't do you any good to request a copy of a remittance advice if it's within 90 days of the electronic RA, HHH MAC CGS informs providers on its website.

Why? CGS has seen an increase in providers requesting duplicate RAs, it says. "Providers should be aware that if you are set up to receive Electronic Remittance Advices (ERAs), the ERA file is available for you to download from a GPNet mailbox for 14 days, and may be requested to be made available within 90 days of the date of the ERA," the MAC says.

Therefore, "you need to contact the Electronic Data Interchange (EDI) department to request the ERA to be loaded to your mailbox" within the 90-day timeframe, CGS instructs. You can fill out an EDI form online at www.cgsmedicare.com/medicare_dynamic/edi_reports/001.asp, call the EDI Help Desk at 1-866-758-5666, or contact your billing vendor.

Bottom line: "CGS will not process requests for duplicate remittance advices that are within 90 days of the date of the ERA," the MAC says.