Home Health & Hospice Week

Would you like to give CMS an earful about your Medicare contractor? Sign up for a chance to express your level of satisfaction with your Medicare Administrative Contractor at http://cms.gov/Medicare/MedicareContracting/MSI. The Centers for Medicare & Medicaid Services will se-lect a random sample of providers to fill out the Med-icare Contractor Satisfaction Indicator (MSI) tool.

The MSI aims to measure the level of satisfaction providers and suppliers experience with their MACs, CMS says. "The MSI allows providers the opportunity to influence CMS’ understanding of Medicare contractor performance. The goal of the MSI is to evaluate these experiences and determine the key drivers of customer satisfaction."

Plus: CMS will use the results of the MSI to monitor trends, improve oversight and increase the efficiency of the Medicare program, the agency says.