Home Health & Hospice Week

Industry Note:

You Must Handle Your Own Managed Care Disputes

If you’ve got a payment dispute with a Medicare Advantage Organization, you’ll be on your own to sort it out starting next month.

"Currently, CMS provides the services of an independent contractor, C2C Solutions, Inc., to adjudicate payment disputes between non-contracted providers, Medicare Advantage Organizations (MAOs), and other payers," the agency says in a message posted to Medicare Administrative Con-tractor websites. "After January 31, 2014, CMS will no longer be able to offer these services due to budgetary constraints."

C2C will process disputes received until Jan. 31. After that, the contractor will return adjudication requests.

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