Not sure where you stand in terms of your ICD-10 progress at this point? The Centers for Medicare & Medicaid Services offers detailed advice on how to track the key performance indicators (KPIs) of your progress. CMS’s Next Steps Toolkit and KPI fact sheet are geared toward physician practices, but have advice home care providers can benefit from as well.
For example, using KPIs, you can evaluate your average claims acceptance/rejection rate. If you want to take that a step further, you can separate out the percentage of claims that your MAC paid in zero to 30 days, 31 to 60 days, 61 to 90 days, and so on.
You can perform such KPI analyses now, then perform another one every month to determine whether your denials improve or worsen.
Resource: See the fact sheet at www.cms.gov/Medicare/Coding/ICD10/Downloads/ICD10KPIs20160309.pdf.