Home Health & Hospice Week

Industry Note:

CAHPS Survey Mode Change Mulled

If you are frustrated by the difficulty of getting beneficiaries or their caregivers to respond to CAHPS surveys via mail or phone, a solution may be on the horizon.

The Centers for Medicare & Medicaid Services is seeking Office of Management and Budget approval to test “Web Survey Design and Administration for CMS Experience of Care Surveys,” according to a notice in the Jan. 31 Federal Register. That applies to home health and hospice CAHPS surveys, the notice confirms.

The request “encompasses an array of research activities to add web administration protocols” to the surveys, CMS says. It requests clearance to “conduct cognitive in-depth interviews, focus groups, pilot tests, and usability studies to support a variety of methodological studies around web modes of data collection.”

The notice, including instructions for submitting comments by April 1, is at www.govinfo.gov/content/pkg/FR-2019-01-31/pdf/2019-00433.pdf.

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