Home Health & Hospice Week
Cahaba-To-CGS Transition Comes With Cash Flow Hang-Ups
Home health agencies and hospices getting used to their new Medicare contractor are also getting used to its new name. CIGNA Government Services changed its name to CGS Administrators after it was bought by Palmetto GBA parent Blue Cross Blue Shield of South Carolina (see Eli's HCW, Vol. XX, No. 13, p. 102), notes the National Association for Home Care & Hospice. The June 13 Cahaba GBA-to-CGS switch wasn't glitch-free. Alarmingly, HHAs and hospices weren't getting their electronic payments. "CGS is currently experiencing an issue affecting EFT deposits," CGS said on June 15. "This issue has been reported for additional research." And hospices had trouble with ELGH accessibility for eligibility inquiry access the first few days, CGS reported. Plus, HHAs and hospices calling into CGS's provider contact center experienced "the phone continually ringing," CGS said in an e-mail message to providers. "Your call is actually in queue; please stay on the line for our customer service representatives to assist you." Providers should have been expecting such problems, and their cash flow side effects, says consultant Tom Boyd with Rohnert Park, Calif.-basedBoyd & Nicholas. CGS has issued a question-and-answer set addressing transition problems. For example, one provider asks "My GPNet password does not work even [though] I early boarded?" Answer: "All HH&H Providers should have received a letter that included a new GPNet password. Please use that password given. If you are still experiencing password issues, contact the CGS EDI Help desk to be reset at 866.758.5666."
Home Health & Hospice Week
- Hospice:
Scrutinize Charges Unrelated To Hospice Terminal Diagnosis -- Before Reviewers Do
Use 3 tips to survive the feds' new focus. The cost of caring for your [...] - Medical Review:
RACs May Bite On Hospice Unrelated Charges
Data-driven review lends itself to terminal diagnosis issue. Recovery Audit Contractors have so far left [...] - Fraud & Abuse:
New DME Fraud Pilot May Be Model For HHAs
DME suppliers to voluntarily take part in card swipe fraud-fighting initiative. One Medicare contractor is [...] - Human Resources:
Boost Staff Morale With This Praise Tool
Also use one simple tip to turn around chronic complainers. Looking for ways to keep [...] - Industry Note:
Regulatory Review Unlikely To Lighten Your Load On F2F
Health care reform provisions won't undergo scrutiny. Don't expect a sudden reprieve to come from [...] - Tool:
Staff Can Use This Form to Share How They Are Helping Patients
Form puts a new spin on 'incident report.' - Industry Note:
Cahaba-To-CGS Transition Comes With Cash Flow Hang-Ups
Home health agencies and hospices getting used to their new Medicare contractor are also getting [...] - Industry Note:
Watch For New PECOS Edit Deadline
Home care providers now have the delay to their PECOS edits in writing. Previously, the [...] - Industry Note:
Turn To This Resource For Emergency Waiver Info
Waivers of some regulatory requirements went into effect in certain parts of Missouri due to [...] - Industry Note:
Do Your HEAT Compliance Training In Small Pieces
Don't have the time to sit through the nearly four-hour HEAT training session the HHS [...] - Industry Note:
Patients Writing Vaccination Reminders Ups Compliance
If you run flu vaccination drives, some new information from the National Institutes of Health [...] - Industry Note:
Aide Retention Tough, New CDC Report Says
The need for home care aides is rising, but drawbacks to the job may make [...] - Industry Note:
Step Up To The Plate For PS&R Reports
If you fail to download your PS&R report from the new system, it will be [...] - Industry Note:
Controversy Erupts Over Hoosier State Home Care
Many home care providers are seeing their state budgets for the Medicaid benefit cut. Case [...] - Industry Note:
Keep Your Mind Open To Non-Traditional Biz Lines
If you're looking for ways to keep your home care organization healthy, you shouldn't overlook [...]
