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Home Health & Hospice Week

Compliance:

Is Opting Out Of CAHPS Right For Your HHA?

Published on Wed Nov 04, 2009

You may decline to use the patient satisfaction survey for now, but know your risks first. With so much on your home health agency's  late, deciding to skip the new patient survey requirement may seem like a good idea. But be sure you've weighed the pros and cons before you go down a road that may put your referrals at stake. Home health agencies tell Eli they are considering opting out of the Home Health Consumer Assessment of Healthcare Providers and Systems (CAHPS) because the cost of participating will be higher than the 2 percent update reduction they'll be subject to for not submitting CAHPS data. Vendor Partners Make Survey Process Pricey In comments on the proposed rule, providers told the Centers for Medicare & Medicaid Services they wanted to be able to conduct the survey themselves. But CMS nixed that idea. "Agencies are not allowed to conduct the survey [...]
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