If you have a general question about the contingency plan, check the Frequently Asked Questions section on the CMS NPI Web site, at www.cms.hhs.gov/NationalProvIdentStand (click on NPI Question Resources).
Providers may contact the NPI enumerator directly (800-465-3203), but only to check on the following specific concerns, said CMS:
• Status of an NPI application
• Forgotten or lost NPI
• Lost NPI notification letter
• Trouble accessing NPPES
• Forgotten password or use ID
• Request a paper application
• Clarification on information required on a paper application