Question: We have difficulty filing paper claims for unlisted-procedure codes. Our payer says we are not in compliance with -timely filing- requirements. Do you have any suggestions?
New York Subscriber
Answer: Many payers require electronic claims as proof of timely filing. But on many occasions--such as when filing for unlisted-procedure code claims or modifier 22 (Unusual procedural services) and reduced or discontinued service (modifier 52 or 53) claims--you must provide full documentation and therefore file a paper claim.
The solution is simple: File the claim electronically and then submit paper documentation separately. Be sure to include a note with the paper claim explaining that -This is not a duplicate claim. This documentation supports an electronic claim.-