General Surgery Coding Alert

Reader Questions:

Find HHS-Approved Communication Products for Telehealth

Question: How can I find out which telecommunication products are allowed for telehealth visits?

California Subscriber

Answer: The U.S. Department of Health & Human Services (HHS) recently issued a notice outlining which video chat applications are, and are not, suitable for telehealth visits. HHS outlines the following well-known applications that providers may use to interact with patients:

  • Apple FaceTime
  • Facebook Messenger video chat
  • Google Hangouts video
  • Skype

HHS also elaborates on communication products that “are HIPAA compliant and will enter into HIPAA business associate agreements (BAAs) in connection with the provision of their video communication products.” Some of these products include:

  • Skype for Business/Microsoft Teams
  • Zoom for Healthcare
  • Doxy.me
  • Google G Suite Hangouts Meet

Note: Some of the non-HIPAA compliant applications are only temporarily permitted for use during the extent of the COVID-19 public health emergency (PHE).

You can read more about HHS remote communication rules at www.hhs.gov/hipaa/for-professionals/special-topics/emergency-preparedness/notification-enforcement-discretion-telehealth/index.html.