Question: Now that we can code many E/M services based on time, and we can use more than face-to-face time, are there any tips about what types of services we can’t count towards time? Tennessee Subscriber Answer: Yes, CPT® guidelines provide some very specific instructions about what items you should not count as time toward an appropriate E/M service level, depending on the type of encounter. You should not include the following when you’re counting time spent in an E/M encounter: In a situation involving shared or split visits, such as by a physician and nurse practitioner (NP), you can’t double dip. If both individuals are with the patient for a certain period of time, you should count the time of only one individual.