Question: California Subscriber Answer: No, you should consider the patient "new" until a face-to-face encounter with your specialist occurs. If the primary physician (or another physician billing under the same group number) provided a non-face-to face service for a patient and then provided a face-to-face service within three years, you should still consider the patient to be "new" when selecting an E/M service code for the face-to-face service. According to AMA guidelines, there are additional factors to consider as well: -- Clinical and coding expertise for this issue provided by Michael Weinstein,MD, a gastroenterologist in Washington, D.C., and former member of the AMA's CPT Advisory Panel; and Marcella Bucknam, CPC, CCSP, CPCH, CCS, CPC-P, COBGC, CCC, manager of compliance education for the University of Washington Physicians Compliance Program.