Question: Our practice discharged a patient due to non-payment, and one week later a new gastroenterologist requested the patient’s records from our office. My doctor wants to me to bill the patient for the records transfer. Is this something we can do? Alabama Subscriber Answer: No, you cannot bill the patient, the other provider, or anyone else for a records transfer from one doctor to another. Regardless of the reason your provider is no longer seeing the patient, that patient is allowed to have her entire record transferred to another provider. Here’s why: The HIPAA final rule included some specifics about medical record transfers. You need to ensure you are working under the following requirements: Remember: You also need to check your state laws, as some states have specific laws governing fees and timing for record transfers. Whichever rules provide for the lower cost to the individual prevail.