Question: Can you explain when I could correctly report 99441-99443? Florida Subscriber Answer: Codes 99441-99443 represent telephone evaluation and management (E/M) services: If you report any of the above codes, you must make sure the situation meets the following requirements: Important: CPT® also says that you should never report 99441-99443 if you are reporting a 99441, 99442, 99443, or 99444 (Online evaluation and management service provided by a physician or other qualified health care professional who may report evaluation and management services provided to an established patient or guardian, not originating from a related E/M service provided within the previous 7 days, using the Internet or similar electronic communications network) service that the physician performed in the previous seven days. Before submitting these codes, it’s a good idea to check with the payer. Most do not recognize these codes and thus will reject or deny the claim. You may want to develop a process to alert the patient about possible denial and responsibility.