Sometimes you’ll find that 99281 is warranted and appropriate. When patients present to the ED, chances are strong that they’re experiencing serious medical situations that require the provider to perform a high level of evaluation and management — but in some cases, the documentation supports a low-level E/M code. If you’re unfamiliar with reporting codes like 99281 (Emergency department visit for the evaluation and management of a patient...), check out these tips to get a handle on this low-level code. Know what it entails: To fully understand when it’s appropriate to report 99281, read the entire descriptor and clarify what’s required to report this code: Emergency department visit for the evaluation and management of a patient, which requires these 3 key components: Counseling and/or coordination of care with other physicians, other qualified health care professionals, or agencies are provided consistent with the nature of the problem(s) and the patient’s and/or family’s needs. Usually, the presenting problem(s) are self limited or minor. Uncomplicated Issues May Warrant 99281 In some cases, patients will present to the ED with situations that they’d normally take to their primary care physicians, but the issue happens outside of normal office hours or they may be visiting a town where they don’t have a regular provider. For instance, if a patient presents with an uncomplicated scrape and, after evaluation, the ED provider determines that only a tetanus shot is required, that might warrant 99281. Likewise, a patient with no history of allergies who experiences ant bites on their arm might qualify for a low-level visit such as 99281. However, keep in mind that the documentation — and not the diagnosis — will drive the code selection. According to CPT®, the presenting problems for this code are usually self limited and minor. Medicare utilization figures indicate 99281 is not frequently reported. Underreporting could arise because many possible 99281 visits are written off as no charge. Coders may feel that the medical record can’t be coded even to that minimal level due to poor documentation, but in actuality a level 1 may be supported. In most cases, even the thinnest documentation should support that code. When 99281 is overreported, it is usually due to coders being very conservative and reporting this level when the medical record would actually support a level 2 or level 3 ED code. It’s important to get a feel for whether your ED is reporting 99281 appropriately or being forced to downcode to 99281 because documentation isn’t thorough enough, which can happen to even the most seasoned documenters. “I’ll be reading a note and I’ll know a doctor had to review something in order to come to a conclusion but it isn’t documented,” says Deena Wojtkowski, CPC, CEMC, CCP, vice president of client services with ebix, Inc. “Whereas new doctors know they need to be documented, seasoned doctors may not write it down because it comes so naturally to them, but because they do it every day and it’s normal for them to not document those specifics and I talk about that all the time. I’ll say, ‘I know you’re asking these questions, put it in the documentation. There doesn’t have to be a lot documented to meet the required elements, but it has to be there. Don’t simplify the documentation, it doesn’t mean you have to document paragraphs.’” Check the Documentation Requirements For 99281, the requirements do not vary substantially between the 1995 and 1997 versions of the E/M documentation guidelines. In both versions, documentation of the problem-focused history must include the chief complaint (CC) and a brief history of the present illness (HPI), with at least one element identified (e.g., a rash of two days duration, uncomplicated injury from a minor puncture wound, etc.). In neither version is review of systems (ROS) or past medical, family or social history (PFSH) required. A problem-focused physical exam is the second requirement of a level 1 E/M service, and requires documentation of the exam of only one body area or system. The 1995 Documentation Guidelines for 99281 state that the examination of at least one body area/organ system must be documented. The 1997 Documentation Guidelines indicate that the exam documentation should include at least one element identified by a bullet in one or more organ systems or body areas. The third component of a level 1 service is medical decision making (MDM) of straightforward complexity. According to CPT® guidelines, straightforward means that: 1. There is a minimal number (1-5) of diagnosis options considered. Example: Ant bites to the arm cause a rash; a minor puncture wound means the patient needs a tetanus prophylaxis. At this level, the diagnosis is usually obvious and does not require substantial differential diagnoses. 2. None or a minimal amount of medical records, diagnostic test results, and/or information obtained, reviewed, and analyzed. Example: No review of medical records data or diagnostic test results to diagnose a rash caused by ant bites or a tetanus shot for recent puncture wound. 3. Minimal risk of significant complications, morbidity, and/or mortality, as well as comorbidities, associated with the patient’s presenting problems, the diagnostic procedures ordered, and/or any management options considered. Example: Ant bites and minor puncture wounds are low-risk presenting problems. Diagnostic procedures, if ordered, are of low risk (i.e., an EKG, dipstick urinalysis, chest X-ray, venipuncture). Management options that would be considered minimal include orders for the patient to rest, gargle with medication, or application of superficial dressing. Must the Physician See the Patient? Clinically, a patient can be treated by a nonphysician provider (NPP), such as a physician assistant, nurse practitioner, etc., independently of the attending physician, although that physician supervises the practitioner. In these cases, either the physician or a nonphysician provider would see the patient and render treatment. However, Medicare does not recognize the concept of incident to services in the hospital setting. So, if the NPP provider provides the care to the patient, they must bill the code 99281 to Medicare using their own NPI and will collect at 85 percent of the physician’s fee schedule amount.