ED Coding and Reimbursement Alert

Documentation:

Ease Your Documentation Stress With These Key Strategies

Published on Wed Apr 07, 2021

Hint: Maintain all records for at least seven years.

The lifeblood of your ED claims will always be documentation. Not only does it allow your providers to track a patient’s progress over time, but it also allows you to collect for the services you perform. Unfortunately, not every emergency department maintains pristine documentation.

That was the word from CGS Medicare’s Lisa Addison during the Part B payer’s March 11 webinar, “Principles of Documentation.” Addison outlined several important tips that can allow you to perfect your ED’s documentation and generate clean claims.

Understand Why Strong Documentation Is Essential

Maintaining pristine documentation should be the goal of every practice because it allows you to justify the reasons you performed certain services or ordered particular supplies, tests, or imaging services. This will, in turn, ensure that payers see the full picture of what your providers did during a particular visit, as well as why they did it.

“The purpose of having good documentation is to show that a claim has met all of the necessary coverage criteria for medical necessity,” Addison said. This can help you determine if your claim will be covered by your payer. “Most policies contain coverage and documentation requirements that are unique to that specific policy … it’s so important that you review the relevant local coverage determination (LCD) to ensure you have all the information necessary for the item or service you’re providing to the beneficiary,” she added.

For instance, an LCD might indicate that a particular procedure isn’t payable unless the physician has documentation of a spirometry report on file. Always review the LCDs most applicable to your services and update your physicians when LCD requirements change.

Save Documentation for Seven Years

Documentation doesn’t expire after your claim is paid. In reality, you must be able to retain it for years.

“Be sure you have access to all medical records upon request. You’re required to maintain all documentation and medical records for seven years,” Addison said. “If Medicare has paid a claim and conducts a post-pay audit and you cannot produce the supporting documentation upon request, Medicare will recoup the money paid on the claim,” she said. “The documentation is there to validate the site of service; the medical necessity and appropriateness of the supplies, equipment, and services provided; and/or that items furnished have been accurately reported.”

CMS Doesn’t Dictate Record Format

In most cases, your practice is free to maintain documentation in the media format that works best for you, Addison said. Although some practices believe they must maintain paper copies of all claims, that’s not necessarily the case.

CMS doesn’t have requirements dictating the media formats for medical records, but “the medical record needs to be in its original form or in a legally reproduced form, which may be electronic, so that medical records may be reviewed and audited by authorized entities.”

You Can Amend the Medical Record — If You Follow the Rules

Everyone makes mistakes, and if your provider makes one in the medical record, they can correct it, but you must follow your insurer’s requirements.

Amendments and corrections to the medical record are possible with Medicare claims, Addison noted, but you must meet certain rules. “In all cases, regardless of whether the documentation is maintained or submitted in paper or electronic form, any medical records that contain amendments, corrections, or addenda must meet these criteria,” she said:

Clearly and permanently identify any amendment, correction, or delayed entry as such
Clearly indicate the date and author of any amendment, correction, or delayed entry and
Not delete, but instead clearly identify all original content.

When amending electronic medical records, you should distinctly identify any amendment, correction, or delayed entry — you must also provide a reliable way to clearly identify the original content, the modified content, and the date and authorship of each modification of the record. “Provide both the original record and any amendments that were made to the original note,” Addison said. “Failure to provide a complete medical note or a record with changes inconsistent with the CMS manual instructions may result in a claim denial.”

If you’re correcting a paper record, “use a single-line strikethrough so the original content is still readable,” she said. “The author of the alteration must sign or initial and date the revision.” In addition, any amendment or delayed entry to paper records must also be clearly signed and dated upon entry into the record, she said.

You Must Meet All Amendment Rules — Not Just 1

Medical record amendments require you to meet all three bullet points above — not just one or two of them. Payers often see errors when people try to amend or correct their medical records. For instance, someone might change information, but forget to sign/initial and date it. In other situations, people try to write over the date, and reviewers can’t read it at all. Instead, you should clearly cross it out, write the new date legibly, and then initial and date that.

One error she pointed out involved a physician writing in after the fact, “History of asthmatic bronchitis,” but the doctor only initialed it, and never dated the amendment, which was added to a medical record after the fact. “These are small errors but they can have a big impact on your claim or the outcome,” she said. “You don’t want to find out that you have missing documentation the middle of an audit,” she said.