Question: Indiana Subscriber Answer: Claims can be held or suspended for a variety of reasons. They may have a missing diagnosis code, a code that is no longer valid, or be missing important information. Luckily, most billing software allows you to hold or suspend claims that have such errors. After you suspend the claim in question, check the patient's medical record. The proper codes may be there, or you may have to check with the clinician if there is missing information in the chart. If so, let your provider know what information you should be seeing on the chart. If the missing information is patient related (policy number, address of the payer, address confirmation, or referral) contact the patient to get the missing information. Pointer: -- Answers to You Be the Coder and Reader Questions were provided by Kelly Dennis, MBA, ACSAN, CANPC, CHCA, CPC, CPC-I, president of Perfect Office Solutions in Leesburg, Fla.