Brush up on changes to guidelines, waivers. Telehealth is playing an ever-important role in patient care due to the current COVID-19 public health emergency (PHE). And while anesthesia providers don’t normally deal with telehealth situations, many are now as they help fellow providers however they can. Keep these latest updates in mind, knowing that they will remain in effect for the duration of the COVID-19 PHE. Here are the highlights of that rule to help you stay connected to your patients in the weeks and months to come. Place of Service Flexibilities Telehealth services may now be furnished to patients “wherever they are located, including in the patient’s home,” CMS says in an interim final rule issued on March 30. Practitioners should also “report the POS code that would have been reported had the service been furnished in person,” according to the interim final rule. Explanation: “This means, for example, using POS modifier 11 [Office] instead of 02 [Telehealth] to describe the point of service if the visit would normally have been conducted in the physician’s office,” Donelle Holle, RN, a healthcare, coding, and reimbursement consultant in Fort Wayne, Indiana, suggests. Some codes that became effective March 1, 2020, and that might come into play during these situations include: Go to www.cms.gov/Medicare/Medicare-General-Information/Telehealth/Telehealth-Codes for the updated list. Technology: CMS’ definition of “interactive telecommunications system” will now include “two-way, real-time interactive communication between the patient and distant site physician or practitioner.” In other words, mobile phones may now be used for codes on the Medicare Telehealth Code list providing the communication is both aural and visual. For voice communications only with a physician or other qualified healthcare professional, you should still use 99441-99443 (Telephone evaluation and management service…) or G2012 (Brief communication technology-based service, e.g. virtual check-in …). HIPAA Requirement Waivers During this time, the Department of Health and Human Services’ Office of Civil Rights (HHS OIG) is waiving the Health Insurance Portability and Accountability Act (HIPPA) requirements that communications be encrypted. Providers may now use “everyday communications technologies, such as FaceTime or Skype … during the PHE.” New patient exceptions: G2010 (Remote evaluation of recorded video and/or images …) and G2012 services can be furnished to both new and established patients. Additionally, for 99421-99423 and G2061-G2063 (Qualified nonphysician healthcare professional online assessment and management …), CMS will “relax enforcement … [and] not conduct review to consider whether those services were furnished to established patients.” Office/outpatient E/M level selection: Per the interim final rule, during the PHE, you may report 99201-99215 (Office or other outpatient visit for the evaluation and management of a new/established patient …) in one of two ways when provided as a telemedicine service: 1) Using medical decision making (MDM) alone. This policy is “similar to the policy that will apply to all office/outpatient E/Ms beginning in 2021 under policies finalized in the CY 2020 PFS final rule,” according to the interim final rule, though you must use the 2020 definition of MDM. 2) Using “all of the time associated with the E/M on the day of the encounter,” regardless of the current guideline to only use time “when counseling and/or coordination of care dominates (more than 50 per cent) the encounter.” However, you must use the “typical times” listed in the current 2020 CPT® guidelines for purposes of code selection, according to the rule. This means “you should always record your time in case you need to use it to level the care,” Holle advises. Payment Shifts On March 1, 2020, Medicare began paying for telehealth services, “including office, hospital, and other visits furnished by physicians and other practitioners to patients located anywhere in the country, including in a patient’s place of residence,” the interim final rule confirmed. This includes separate payments for 98966-98968, 99421-99423, 99441-99443, G2012, and G2061-G2063. Private payers: America’s Health Insurance Plans (AHIP), the trade association that represents private health insurance companies across the country, has announced they will match Medicare’s current waivers for its beneficiaries “in areas where inpatient capacity is under strain,” according to CMS Administrator Seema Verma. For a comprehensive list of private payer policies in response to the COVID-19 emergency, go to www.ahip.org/health-insurance-providers-respond-to-coronavirus-covid-19/. Plus: With respect to telehealth services billing, CMS outlines that the OIG will provide “flexibility for healthcare providers to reduce or waive cost-sharing for telehealth visits paid by federal healthcare programs.” Marie Popkin, CPC, CMCS, BSM, ProFee Auditor at HCCS HIM Services in Fort Myers, Florida, explains what exactly that does, and does not, mean for physician practices: “In order to fully understand how this translates to your practice, you need to first check payer policy. One common assumption is that you have to submit an appeal when the copay is not covered by the payer following reimbursement. However, that’s only true if your local carrier is picking up the copay,” she says. Note: CMS explains that you should append modifier CS (Cost-sharing for specified covid-19 testing-related services that result in an order for or administration of a covid-19 test) “on applicable claim lines to identify the service as subject to the cost-sharing wavier for COVID-19 testing-related services.” For a complete breakdown of what E/M claims are eligible, read about the Families First Coronavirus Response Act at https://www.cms.gov/outreach-and-educationoutreachffsprovpartprogprovider-partnership-email-archive/2020-04-07-mlnc-se. Disclaimer: This information was accurate at the time of writing, but information related to COVID-19 is changing rapidly. Be sure to stay tuned to future issues of Anesthesia Coding Alert for more information. You can also refer to payer websites, CMS (cms.gov), the Centers for Disease Control and Prevention (CDC) (cdc.gov), and AAPC’s blog (www.aapc.com/blog) for the most up-to-date information. And don’t forget that once the state of emergency has been lifted, Medicare and many private payers will go back to most, if not all, the telehealth guidelines you’ve followed in the past.